Montgomery, AL, USA

FAQs

Digital Audio Transcription Services

My Wallet allows you to pay for your transcription orders using a prepaid funding account. To add funding to your account, choose Wallet Topup and enter the amount you want to add. (A $10 minimum applies.) To place an order using your funds, choose My Wallet as your payment option at checkout. Your available balance will be displayed. If your account balance is not enough to cover your entire order, you can pay the remaining balance with credit, debit, or PayPal. 

Absolutely! We take confidentiality very seriously and will never share your information. If you need to have a non-disclosure agreement signed, please upload a copy along with your audio files or send a copy over to us at: [email protected]

Sorry, but we are not hiring at this time.

Openings will be posted when available. U.S. residents only.

Please, no emails, calls or chats. Thank you.

We strive to provide high-quality, professional documents. While we do not offer refunds once a transcription job has been completed, we do offer a 14-day quality guarantee on clear audio.

In the event that you are not completely satisfied with our quality of work, we will make any corrections or changes absolutely free within 14 days after you receive your transcript. Please keep in mind that the secret to a great transcript is as simple as good audio. Even the best transcriptionist will struggle to produce a great transcript when working with poor-quality audio.

In the case we receive an audio file of extremely poor quality where there is concern regarding the ability to provide you an accurate transcript, we will notify you via email before we begin the project, and you may opt to move forward or request a complete refund.

Place your order for just the minutes to be transcribed and not the entire audio duration.

You can enter start and stop times in the Order Notes during checkout.

If you have multiple files, you may upload a document specifying start and stop times for each audio file.

An upload link will be provided after checkout. Simply select or drag and drop your audio or video files. Enter your first and last name and click Upload. That’s it.

How to upload audio files for transcribing

Larger files may take longer to upload and also depend on your connection speed.

Yes. The website is TLS/SSL-secured, so information you send or get through the site is private. Your transcripts will be stored in a password-protected folder with pCloud, accessible through the Downloads section of your account. pCloud stores files on at least three server locations in a highly secure data storage area and uses TLS/SSL encryption to guarantee your files’ safety.

Please check your spam folder and be sure to whitelist thoroughscript.com to ensure proper delivery.

If your email is not located in your spam, please contact us, and we will resend it.

Yes. An account will be created automatically during checkout on your first order, or you can create a new account on the My Account page.

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